EQUILIBRIUM

Would you like to have your picture framed?

We are happy to help!

Please note: All frames are custom made to customer requirements. An exchange of the frame is therefore impossible. Thank you for your understanding.

DELIVERY OF ORDERED artwork

1.After an order is received from a customer at info@38.242.130.70, the gallery's automated system notifies the customer by email that the order has been successfully accepted.
2. Delivery is free for the Buyer and is at the expense of DONNART Kunst Galerie.
3. Delivery is made only to successfully accepted orders. When packing the ordered painting, sculpture (artwork), the customer is notified by email, the work is handed over to a courier for transportation to the corresponding address.
4. Orders are not delivered on Sundays and public holidays, except under individually agreed conditions. Orders are shipped within 30 working days, but on rare occasions a delay may occur where the artwork is participating in an exhibition, which will be specified upon order confirmation. The delivery is made to the address exactly specified by the customer or to the office of the courier company in the relevant city.
5. Each shipment is insured, the insurance being at the expense of DONNART Kunst Galerie.
6. If the customer does not provide access and conditions for the delivery of the shipment to the specified address within the specified time or does not go to the specified office of the courier company to receive the shipment in time, if he has chosen this option, DONNART Kunst Galerie is released from the obligation to fulfill the requested delivery.

Dear customers,

We want to assure you of the high level of service we provide. When you shop with us, you benefit from the following advantages:

• 14-day return policy: We believe in the quality of our products, but if for any reason you are not satisfied, you can return the goods within 14 days and receive a full refund.
• Professional delivery: Your convenience is important to us. That's why we guarantee fast and reliable delivery of your orders, ensuring their security.
• Secure payments: Your safety is our top priority. We offer you various secure payment methods.
• Original and certified artworks: All products we offer are original, certified, and personally signed by the artist. We guarantee the authenticity of each item.
• Responsive customer service: If you have any questions, need advice, or require further information, please do not hesitate to contact us. Our customer service team is here to assist you. You can reach us at info@38.242.130.70, and we will be happy to help.

Thank you for choosing us for your purchases. We are always here to provide you with the best shopping experience possible.

Best regards,

The Donnart Kunst Galerie Team